eStatements and eAlerts Q&A
Common questions about eStatements and eAlerts and their answers.
Question. Can I sign up for eStatements but not eAlerts, or vice versa?
Answer. If you sign up for eStatements, you will automatically be signed
up for eAlerts. They come together as a package. However, you can sign
up for eAlerts only, but not receive eStatements.
Question. You say, "you are free to opt-in or out of our eStatement and eAlerts program as you like". What does this mean?
Answer. It basically means if you want to go back to receiving paper
statements and paper notices, you can, at any time. We will not force
members into receiving electronic statements and notices. This election
can be made at any time in the eStatements area in our online banking
Question. If I sign up for eStatements and eAlerts, does this mean I'm automatically signed up for HCU online bill pay?
Answer. No, you are not automatically signed up for bill pay. Bill pay is a separate service that you enroll for whenever you like.
Question. If I am enrolled in eStatements and eAlerts, and then discontinue them, will I still receive free unlimited HCU bill pay?
Answer. No. We look at your current election at the end of every month
when we are computing bill pay fees. If you are not enrolled in
eStatements and eAlerts, you will still receive 5 free bill payments
each month, but will not receive free unlimited bill pay.
Question. What are the advantages of signing up for eStatements and eAlerts?
Answer. Security, clutter reduction, and speed. Also, since we feel
strongly that eStatements and eAlerts are a win-win situation for all
involved (and the environment), we will provide incentives for members
that choose this option. For instance: consumer members receive free
unlimited HCU bill pay each month they are enrolled.