eStatements and eAlerts Q&A

Common questions about eStatements and eAlerts and their answers.

Question. Can I sign up for eStatements but not eAlerts, or vice versa?

Answer. If you sign up for eStatements, you will automatically be signed up for eAlerts. They come together as a package. However, you can sign up for eAlerts only, but not receive eStatements.


Question. You say, "you are free to opt-in or out of our eStatement and eAlerts program as you like". What does this mean?

Answer. It basically means if you want to go back to receiving paper statements and paper notices, you can, at any time. We will not force members into receiving electronic statements and notices. This election can be made at any time in the eStatements area in our online banking system.


Question.  If I sign up for eStatements and eAlerts, does this mean I'm automatically signed up for HCU online bill pay?

Answer. No, you are not automatically signed up for bill pay. Bill pay is a separate service that you enroll for whenever you like.


Question. If I am enrolled in eStatements and eAlerts, and then discontinue them, will I still receive free unlimited HCU bill pay?

Answer. No. We look at your current election at the end of every month when we are computing bill pay fees. If you are not enrolled in eStatements and eAlerts, you will still receive 5 free bill payments each month, but will not receive free unlimited bill pay.

 
Question. What are the advantages of signing up for eStatements and eAlerts?

Answer. Security, clutter reduction, and speed. Also, since we feel strongly that eStatements and eAlerts are a win-win situation for all involved (and the environment), we will provide incentives for members that choose this option. For instance: consumer members receive free unlimited HCU bill pay each month they are enrolled.