Guide To Using eAlerts

A new feature in HCU online banking.

• Need to know items
  • eAlerts can be sent as text messages to a cell phone.  Please remember that text messaging fees from your service provider may apply.
  • eAlerts are unencrypted.  See the Terms of Service Agreement for more information about the unencrypted eAlerts.
  • eAlerts are not instantaneous.  eAlerts are reviewed by the system every 15 minutes except during nightly processing or system maintenance.
  • Multiple eAlerts may be sent for one transaction.
    • Example:  I have set up a Large Withdrawal Alert for transactions $500.00 or more, and a Large Debit Card/ATM Withdrawal for transactions $300.00 or more.  Now, I used my Debit Card at Wal-Mart for $600.00. After the $600.00 transaction, I will have 2 eAlerts.  One for the Large Withdrawal Alert and one for the Large Debit Card/ATM Withdrawal.
• Using eAlerts
  • eAlerts are available on the Quick Links Menu & Electronic Services Menu.

  

  • You will have to accept the eAlerts Terms of Service Agreement to use eAlerts.
    
    
    
    

  • After accepting the eAlerts Terms of Service Agreement, you can proceed with setting up your eAlerts.
  • It is recommended that you setup your Default eAlert Settings.
    • The Default eAlert is a required alert and will be set up automatically for you when you enroll for eAlerts.
    • Use the "Edit" option on the eAlerts Setup screen to update your Default eAlert Settings. 
    • These settings will auto populate for each new eAlert that you set up, and can be changed at anytime.
  
  • Click 'Continue' to save any changes you have made.  
  • Now you are on your way to setting up eAlerts on your account.
    • Click on the Add eAlert button to set up other eAlerts.

  
  
  

  • Example eAlert for Daily Balance Alert
    
    

   

  • eAlerts Setup Page - an overview of your eAlerts.
    
    
    
• Continue to add the eAlerts that you want for your account.
• You can modify, delete or add eAlerts at anytime.
  •  You cannot delete a "required" eAlert without unenrolling from eAlerts.
  •  Required eAlerts are as follows: Default eAlert Settings, Loan Past Due eAlert, Maturing Certificate eAlert and Insufficient Funds eAlert (including Courtesy Pay, OD Transfers & NSF).
• The FAQ is always available online to help you with your eAlerts.