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Guide To Using eAlerts

A new feature in HCU online banking.

    • Need to know items
      • eAlerts can be sent as text messages to a cell phone.  Please remember that text messaging fees from your service provider may apply.
      • eAlerts are unencrypted.  See the Terms of Service Agreement for more information about the unencrypted eAlerts.
      • eAlerts are not instantaneous.  eAlerts are reviewed by the system every 15 minutes except during nightly processing or system maintenance.
      • Multiple eAlerts may be sent for one transaction.
        • Example:  I have set up a Large Withdrawal Alert for transactions $500.00 or more, and a Large Debit Card/ATM Withdrawal for transactions $300.00 or more.  Now, I used my Debit Card at Wal-Mart for $600.00. After the $600.00 transaction, I will have 2 eAlerts.  One for the Large Withdrawal Alert and one for the Large Debit Card/ATM Withdrawal.
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    • Using eAlerts
      • eAlerts are available on the Quick Links Menu & Electronic Services Menu.

      • You will have to accept the eAlerts Terms of Service Agreement to use eAlerts.



      • After accepting the eAlerts Terms of Service Agreement, you can proceed with setting up your eAlerts.
      • It is recommended that you setup your Default eAlert Settings.
        • The Default eAlert is a required alert and will be set up automatically for you when you enroll for eAlerts.
        • Use the "Edit" option on the eAlerts Setup screen to update your Default eAlert Settings. 
        • These settings will auto populate for each new eAlert that you set up, and can be changed at anytime.
      • Click 'Continue' to save any changes you have made.  
      • Now you are on your way to setting up eAlerts on your account.
        • Click on the Add eAlert button to set up other eAlerts.



      • Example eAlert for Daily Balance Alert

       

      • eAlerts Setup Page - an overview of your eAlerts.


    • Continue to add the eAlerts that you want for your account.
    • You can modify, delete or add eAlerts at anytime.
      •  You cannot delete a "required" eAlert without unenrolling from eAlerts.
      •  Required eAlerts are as follows: Default eAlert Settings, Loan Past Due eAlert, Maturing Certificate eAlert and Insufficient Funds eAlert (including Courtesy Pay, OD Transfers & NSF).
    • The FAQ is always available online to help you with your eAlerts.