Guide to Using Password Reset

How to use the Online Banking password reset feature

An enhancement for Online Banking

At a Glance
• Password Reset is an automated feature for Online Banking in the event you forget your current
  password.
• To reset your password, you'll need the following pieces of information.
  • Account Number
  • Primary Owner's SSN
  • Primary Owner's Birthdate
  • Online Banking Username
• You will also be asked a few other questions pertaining to your account, for verification.
• Once you have completed the verification process, you will be able to reset your password.

How to reset your password -the details

• Go to www.hcu.coop
• Click on "Forgot Password?"

       

      
• The next screen will be the first of two screens to verify your member information.

• The next screen will be more verification information.  This screen will require your current Online Banking username and three other pieces of information about your account.
  
• The final screen will allow you to reset your password.
  
           
  
• If you have any issues with your reset and would like further assistance,  please call us at 620.669.0177 or 1.800.428.8472.