New Online Banking Registration and Help
Welcome to HCU's New Online Banking registration and help center. Register below to begin your journey within our New Online Banking system.
-Click here for existing HCU Classic Online Banking users.
Helpful Docs for Quicken/Intuit Users
New Online Banking How-to Videos
Q. What is the end date for HCU Classic Online Banking?
A. Classic Online Banking will be shut down permanently 1-15-2014.
Q. Do I have to use the New HCU Online Banking?
A. We will be running both systems through 1-15-2014. From then on only New Online Banking will be available. You can use either one or the other until 1-15-2014. However, New Online Banking offers more features, better security, and a more modern interface and we suggest you switch sooner rather than later.
Q. What are linked accounts?
A. Linked Accounts (alternate account access) allows you to view and access multiple accounts you are an owner of, on one screen. It's the most convenient way to manage your multiple HCU accounts. All requests for this service are manually verified for security purposes.
Q. How do I connect with Quicken?
A. Quicken downloads are automatic through Express Web Connect, a Quicken technology. Simply enter your HCU credentials into Quicken. Old versions of Quicken may require manual downloads. NOTE: Quicken download capability will transfer to New Online Banking from our Classic system on 10-21-2013. Automatic downloads will not be available until 10-25-2013. If you are converting from our Classic system, please follow our conversion instructions.
Q. How do I split transactions between categories in New Online Banking?
A. A great new feature is the ability to budget and track your expenses. Currently, an expense can only be apportioned to a single category. For instance a Kwik-Shop convenience store purchase may be either gas or groceries, but not both, at this time.
Q. How do I make principal only payments on my loans?
A. HCU does not allow principal only payments on non-mortgage loans. Mortgage loans do allow principal only payments and there is an option to mark these as such when making a mortgage payment.
Q. Why can't I see my pending ACH deposits in New Online Banking?
A. This feature is not available at this time. We are working on an enhancement to show these pending transactions.
Q. If I have a joint account with someone else, do we both need to enroll or can we share an username and password?
A. You can both share the username and password.