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HCU Connections Video Banking
Want to meet with your Heartland Credit Union representative without leaving your home? While you are on vacation or out shopping for a new car? Or maybe your schedule is packed, and you don’t have time to stop by a branch. No problem!
With Heartland Connections video banking, you can visit face-to-face with an HCU representative anywhere you have internet access, available in the Apple App Store or on your Android or PC device at connections.hcu.coop.
It's the Heartland way.
Heartland Connections video banking makes it easier than ever to connect with your HCU representative from almost anywhere via video chat. It’s the same great service you deserve, with an extra boost of convenience! Our expert staff is ready to assist you Monday - Friday, 9 am to 6 pm, and Saturday, 9 am to Noon.
With Heartland Connections video banking you can:
- Communicate face-to-face with an HCU staff member
- Open a new account, including checking account, money market, certificate or IRA
- Apply for a loan (auto, personal, credit card, home equity, real estate and more)
- Visit with business service experts to open business accounts or apply for loans
- Visit with Financial Consultants about investments and retirement planning
- Securely sign and send documents directly from the camera on your mobile device
- Get help navigating HCU Online Banking
- Get all your financial questions answered, no matter how big or small
Step-by-Step Directions
Apple
- Search for “Heartland Connections” from the Apple App store
- Install the app on your mobile device
- Please note: Turning off app notifications will result in basic app features no longer working as intended.
- Open the app, select the reason for your call
- Enter your contact information
- You will be connected with the next available HCU representative
Android or PC
- Open your Google Chrome web browser
- Visit connections.hcu.coop
- If prompted, enable your camera and microphone
- Select the reason for your call and click “Continue”
- Enter your contact information, then click “Confirm”
- You will be connected with the next available HCU representative
Frequently Asked Questions:
When can I video chat with an HCU representative?
During HCU business hours: Monday - Friday 9 a.m. - 6 p.m., Saturday 9 a.m. - 12 p.m.
What devices can I use?
Apple
Download the Heartland Connections video banking app in the Apple App Store.
PC or Android Mobile Device
Using the Google Chrome web browser, visit connections.hcu.coop to access Heartland Connections on any Android or PC mobile or desktop. Your device must have a camera and microphone. Our Android mobile app will be arriving soon in Google Play. Catch all the updates on social media or at www.hcu.coop.
How do you handle documents, such as driver’s license, W-2, etc.?
Heartland Connections allows members to safely send documents, such as a driver’s license, to the credit union using the camera on their device. Account and loan documents are securely transmitted to the member via Docusign, where members can sign on their device completing the transaction.
Download Heartland Connections today!
