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Are you taking a vacation soon? Whether traveling in the USA or going out of the country please be sure to notify Heartland Credit Union's VISA Card Department of your plans and ensure we have your cell phone numbers.
It's the Heartland way.
FRAUD MONITORING - HCU has fraud monitoring in place on both VISA Credit and Debit cards. This is a free service to you as an HCU cardholder. Card Services Fraud Monitoring will detect any unusual activity and then will try to contact you. Transactions taking place out of your normal area could prompt a phone call. Thus the need for updated phone and cell phone numbers.
BLOCKED COUNTRIES - There are several countries that are currently blocked; your card will not work in those countries unless prior arrangements have been made. The blocked countries list can change frequently, so please call us for an updated list. Countries are blocked in order to protect your HCU account from fraud.
If you are traveling to a blocked country, you can have the country temporarily unblocked by calling our card services and providing the following:
RESTRICTED STATES - From time to time, certain states have restrictions on card use due to higher levels of fraud in their area. If traveling out of state, you may contact our card center for a current list of states and their restrictions.
Keep in mind:
There are also other ways to help HCU better protect you and your credit: