HCU Security

Protection from Identity Theft and Fraud

The HCU Security Center brings you safety tips, security notices and the most current scam alerts to help protect you and your financial security online. We have partnered with Stickley on Security to deliver informative and relevant articles and tutorials, taking a proactive approach to protecting your information and identity.

Security Advisor
Fraud & ID Theft Prevention

Getting connected with HCU is safe and secure. We have built a security system around HCU Online Banking that safeguards your money and keeps your account information private. We are confident of the security of HCU Online Banking. Whenever we ask for personal information on our website, we use Secure Socket Layer (SSL technology) for transferring data. This technology encrypts--or scrambles--your account information so it's virtually impossible for anyone other than Heartland Credit Union to read it.

Q. What kind of security procedures are in place to protect my information when I use Online Banking?
A. Authentication and encryption - The authentication of an HCU Online Banking session is handled through your username and password combination, which is required at login. The encryption is accomplished by establishing a Secure Socket Layer (SSL) connection between the browser and the Web server. You can only access HCU Online Banking with an SSL compliant browser. Online Banking takes advantage of the powerful encryption technology available in Internet Explorer, Firefox, Safari, and other browsers. This advanced technology prevents monitoring of your Online Banking account, as well as unauthorized access to your account information.  HCU Online Banking asks for your username and password every time you begin a Online Banking session. Access to your HCU Online Banking account is only available when your username and password match--exactly. By memorizing your password, you make sure your HCU Online Banking account is protected from unauthorized access. If, after five attempts you are unable to successfully log in to HCU Online Banking, you will be locked out. Contact us or use the secure password reset feature to regain access.

Multi-factor Authentication -The security systems may occasionally prompt you to verify your identify as you log on. As a member of Heartland Credit Union, we know how you typically behave: when you log on and from where. If we detect any activity that does not seem like your typical behavior, we will prompt you to further verify your identity--so that we can ensure it is you and not a fraudster attempting to compromise your account. This will only happen on rare occasions. Normally you will not be asked for any additional information. For example, if someone tries to sign in with your username and password from a computer in a foreign country shortly after you have logged off from your normal computer at home, we may decide to verify that it is really you trying to access your account.

  • You will only be prompted to enter additional information when a particular activity or transaction appears to be unusual or uncharacteristic of your typical behavior.
  • If any unusual or uncharacteristic behavior is detected you will be asked to answer several of the security questions you initially chose.
  • The security system takes into account factors such as the computers you typically use to access your account, or the typical security settings for your computer. Hundreds of factors, such as these, create a profile that is unique to you that allows us to make decisions about whether the person logging into your account appears to be really you.
  • If your username and password are stolen, the fraudster would have to be able to answer your security questions correctly before being able to access your account or complete a fraudulent transaction. If the user is unable to provide this information, the activity would be blocked. This added layer of security helps us protect your online account at all times.

Q. What can I do to protect my accounts and personal information while I'm banking online?

A. Heartland Credit Union takes numerous steps to keep your accounts and personal information secure, but you also play a role in maintaining the security of your accounts. Here's what you can do:

  • Never let your browser cache your password.
  • Utilize the latest version of your browser.
  • Your password must be kept confidential. We recommend you use an 8-character (or more) password and change it frequently to ensure that the information cannot be guessed or used by others.
  • Be sure others are not watching you enter information on the keyboard when using the system.
  • Never leave your computer unattended while logged onto Online Banking. Others may approach your computer and gain access to your account information if you walk away.
  • Click Quit/Log Out when you are finished using the system to properly end your session. Once a session has been ended, no further transactions can be processed until you log on to the system again.
  • Close your browser when you are finished, so that others cannot view any account information displayed on your computer.
  • Keep your computer free of viruses. Use virus protection software to routinely check for a virus on your computer.
  • Keep your password private. Your online password authenticates you when you begin an online session. You should memorize this password, and never write it anywhere or reveal it to anyone.

Q. What should I do if I discover an unauthorized transaction on my account?
A. Contact Heartland Credit Union immediately at 620.669.0177 or 1.800.428.8472.

We care about the safety of our members.  When accessing an ATM, please follow these simple safety tips:

  • Commit your PIN to memory. Do not write it on your card or keep it anywhere near your card. Do not share it with anyone
  • Do not give your PIN to anyone by telephone, even if the caller says he's from the credit union
  • Be aware of your surroundings and choose machines that are in well-lit open spaces
  • If anything about the machine or surroundings makes you uncomfortable, leave and find another machine
  • Have your card out or in your pocket when you approach the machine so you are ready to make a transaction
  • Stand directly in front of the machine and protect your card and Personal Identification Number (PIN) as you are entering it and be wary of individuals who may be watching as you make your transaction
  • Don't accept "help" from people around the machine
  • Take your receipts and transaction records with you (keep them in a safe place or shred them)
  • Wait until you leave the ATM area to count your money
  • If you are approached or followed when leaving the ATM, immediately seek out a well-populated area or call the police
  • If a machine retains your card, contact the financial institution/operator immediately
  • Report a lost or stolen card to us at once