One-time PIN requirements in HCU online banking
In an effort to reduce fraud, we have added a one time passcode/PIN requirement for specific transactions within HCU online banking.
A passcode will be required for any of the following actions in online banking:
- Setting up new external transfer accounts
- Check Request (withdrawal)
- Editing profile – contact info, security questions
- Accessing Bill Pay
When attempting to do one of the above mentioned items, you will be asked to complete the following security steps:
Step 1: Select from the contact information you have listed for your account (text, phone call or email).
Step 2: Example of passcode email.
Step 3: Once you have received your 6 digit passcode, you will need to enter it in OLB to continue.
Please note that the one-time security passcode is only valid for 10 minutes. A new passcode will be generated everytime a transaction on the above list is attempted.
This new increased security change will go into effect Tuesday, June 14 for new HCU Online banking enrollments. A phased rollout to all HCU Online banking users will continue over the next few months.